The Cost of Trust

How much does trust cost? I’m reading The Speed of Trust by Stephen M. R. Covey.  He illustrates the relationship between trust, cost, and speed with these two lines of text.

↓ Trust = ↑ Cost + ↓ Speed

↑ Trust = ↓ Cost + ↑ Speed

What value do organizations place on trust with customers, shareholders, and employees? How much are we willing to pay for trust?  Ever wonder who trusts you?

Covey’s book is worth reading.

Another good source on trust is Edelman’s 2007 Trust Barometer.

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