Remember that great work place tool called the telephone? You know, that thing with the the handle and buttons you speak into? Email is a wonderful tool and Instant Messaging (IM) is also a nice way to communicate, yet there is something about actually speaking directly to another person that is often superior.
Yes, IM can be a great way to “multi-task” when you are on an endless conference call. Email is wonderful for documenting expectations and commitments as well as sharing data.
Still, how many times have you found yourself responding to a question via Email or IM that you could have answered over the phone in a fraction of the time you spent typing, waiting for a reply, typing, waiting, etc?
Never forget the speed and clarity of personal voice.