Category Archives: retail

Enabling Perception of Control (Part I)

Back in the 20th century I worked retail for Franklin Quest (Now FranklinCovey) and I was given “frontline authority.” This meant I was enabled to call the shots with our customers. If a discount seemed appropriate I could give a discount.  If a return seemed … Continue reading

Posted in Adult Learning Theory, Behavior, choice, Covey, Education, Educational Development, Leadership, learning, organization, retail, trust | Leave a comment